Responsible Gaming
at xk33

xk33 is Bangladesh's premier online casino and sports betting platform, serving players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We take our duty of care to every one of our players seriously. While the vast majority of our players enjoy gaming as a fun and controlled leisure activity, we recognise that for a small minority, gambling can develop into a problem that negatively affects their finances, relationships, and mental health.

That is why xk33 has invested in a comprehensive responsible gaming framework that gives every player the information, tools, and support they need to keep their gaming experience positive. Our framework covers age verification, deposit and loss limits, session controls, time-out periods, self-exclusion, and access to professional support organisations.

Our responsible gaming policy is built on three core principles:

• Prevention: We proactively provide tools that help players set boundaries before problems develop.
• Early intervention: We monitor gameplay patterns for signs of harmful behaviour and reach out to players who may need support.
• Access to help: We make it easy for any player to find professional help quickly, without judgment or barriers.

xk33 staff who interact with players receive regular training on how to identify signs of problem gambling and how to respond sensitively and effectively. We are continuously reviewing and improving our responsible gaming tools to ensure they remain effective and accessible to all players.

Protecting minors from the potential harms of gambling is one of xk33's highest priorities. As part of our registration process, every new player is required to confirm that they are 18 years of age or older. We then conduct a mandatory Know Your Customer (KYC) verification check that requires players to submit valid government-issued identification, such as a National Identity Card (NID), passport, or driving licence, before they can make a withdrawal.

If we have any reason to suspect that a player may be under 18, we will suspend that account immediately, pending identity verification. If the verification confirms that the player is under 18, the account will be permanently closed and all deposits will be returned, minus any winnings generated during the period of underage use.

Protecting young people in your household: If you share a device with younger family members, we strongly recommend the following measures:

• Always log out of your xk33 account when you have finished playing and never save your login credentials on a shared device.
• Use parental control software to restrict access to gambling websites on devices used by minors. Reputable parental control tools that can help include GamBlock, Betfilter, and Net Nanny.
• Keep your xk33 account credentials strictly confidential and never share them with anyone, including family members.
• If you suspect that a minor has accessed your xk33 account, contact our support team immediately at [email protected] so we can investigate and take appropriate action.

One of the most effective tools for maintaining control over your gambling expenditure is setting a personal deposit limit. xk33 allows all registered players to set deposit limits at three levels:

• Daily deposit limit: The maximum amount you can deposit in any single 24-hour period.
• Weekly deposit limit: The maximum amount you can deposit across any consecutive 7-day period.
• Monthly deposit limit: The maximum amount you can deposit in any calendar month.

Limits can be set from as low as ৳500 per day up to the maximum permitted by your account tier. You can set or adjust your deposit limit at any time from the "Responsible Gaming" section of your account dashboard. Setting a lower limit takes effect immediately. Raising a limit, or removing a limit entirely, is subject to a mandatory 24-hour waiting period to give you time to reflect on your decision before it takes effect.

In addition to deposit limits, xk33 also supports:

• Loss limits: Set a maximum net loss amount over a daily, weekly, or monthly period. Once your loss limit is reached, you will be unable to place further bets until the period resets.
• Wager limits: Cap the total amount you can stake across all games within a defined time period, independent of your win/loss result.
• Session deposit limits: Limit the total amount you can deposit within a single continuous gaming session before being prompted to take a break.

To set or review your limits, log in to your xk33 account, navigate to Account Settings, and select Responsible Gaming. You can also contact our support team via live chat or email at [email protected], and a team member will assist you in setting up your preferred limits.

Sometimes you may want or need to take a short break from gambling without committing to a full self-exclusion. xk33 offers a range of time-out and cooling-off options designed to give you that space:

• 24-hour time-out: Temporarily suspend your ability to log in and play for the next 24 hours. Useful if you feel you have been playing for too long in a session or are feeling emotionally triggered.
• 72-hour time-out: A three-day break from the platform — enough time to step back, rest, and return with a clearer perspective.
• 7-day cooling-off: A one-week break, which is particularly useful if you have experienced a significant loss and want to avoid chasing your losses.
• 30-day cooling-off: A one-month break that allows you to genuinely reflect on your relationship with gambling before returning to the platform.

During any time-out or cooling-off period, your account will be temporarily suspended. You will not be able to log in, deposit, or place bets. All active bonuses will be paused and your existing balance will be safely preserved. xk33 will also pause all marketing communications for the duration of your time-out.

In addition to voluntary time-outs, xk33 reserves the right to apply a cooling-off period to any account where our responsible gaming monitoring system detects patterns consistent with harmful or problem gambling behaviour. In such cases, a member of our player welfare team will contact you to discuss your situation and the support options available.

Session Time Reminders: You can configure session time reminders from your account settings. Set a reminder to appear on screen after 30 minutes, 1 hour, 2 hours, or any custom interval. When the reminder appears, you will see a summary of your current session — time elapsed, total amount wagered, and net result — and you will be given the option to continue playing or stop for the day.

Self-exclusion allows you to block your own access to xk33 for an extended period. Unlike a short-term time-out, self-exclusion is specifically designed for players who recognise that gambling is causing them harm and want a longer-term or permanent break from the platform.

xk33 offers the following self-exclusion options:

• 3-month self-exclusion
• 6-month self-exclusion
• 12-month self-exclusion
• Permanent self-exclusion (account closure with no possibility of reopening)

How to request self-exclusion from xk33:

• 01
  Contact Support

  Email our responsible gaming team at [email protected] with the subject line "Self-Exclusion Request", or use the live chat feature inside your account.

• 02
  Choose Your Exclusion Period

  Inform our team of the duration you require — 3 months, 6 months, 12 months, or permanent closure. Our team will not attempt to dissuade you from any option you choose.

• 03
  Immediate Account Suspension

  Your account will be suspended within 24 hours of your confirmed request. During this time, your existing balance will be preserved and available for withdrawal.

• 04
  Marketing Communications Stopped

  All promotional emails, SMS messages, and push notifications from xk33 will be permanently stopped for the duration of your self-exclusion period.

Returning after self-exclusion: For temporary self-exclusion periods (3, 6, or 12 months), you may apply to have your account reinstated after the exclusion period has fully expired. This application requires an in-person identity verification step and a mandatory 72-hour reflection period before access is restored. xk33 will not proactively contact self-excluded players to encourage them to return. For permanent self-exclusion, no reinstatement is possible under any circumstances.

Problem gambling can affect anyone, regardless of age, income, or experience. It often develops gradually and can be difficult to recognise in yourself or in people you care about. The following are common warning signs that gambling may have moved beyond a healthy form of entertainment:

If you recognise any of these warning signs in your own behaviour, or in the behaviour of a friend or family member, please do not hesitate to act. Reaching out for help is a sign of strength, not weakness. The sooner a gambling problem is acknowledged, the easier it is to address. Contact xk33 support or one of the professional organisations listed in the Support Resources section below.

The following questions are adapted from widely used problem gambling screening tools. Answer them honestly and privately to get a sense of whether your gambling habits may be causing concern. These questions are for your own reflection — they are not submitted to xk33 or stored in any way.

If you are concerned about your gambling or the gambling of someone close to you, please do not wait — help is available. Below are the primary ways to access responsible gaming support through xk33, as well as general guidance on seeking professional help.

xk33 does not profit from problem gambling. Players who are gambling beyond their means represent a risk — to themselves, their families, and to the long-term sustainability of a healthy gaming community. We would rather lose a customer's business than enable harm. If you need to step away from xk33, please do so — and know that the door back is open only when you are genuinely ready and in control.

Remember: gambling should always be fun, affordable, and in balance with the rest of your life. Play within your means, set your limits, take regular breaks, and never chase your losses. If gambling stops being fun, it is time to stop. xk33 is here to support you every step of the way.